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June 28 & 29th 2018, Mumbai

EXPERTS SPEAK

Vijay Kumar Narayanan

Country Head, Administration and Facility, Alstom India

FM as a sector is getting more organised with more processes and technology being introduced and more and more Corporates realise the importance of FM to their bottom line. FM contributes to almost 40 % of the business expenses and more and more focus is now being given to savings and cost reduction with acceptance of technology/ software. Organised FM players will grow @ 15-18 % per year in the next 5 years. The impact of AI and Block Chain will be tremendous by changing the way we look at technology and learn from Machine to Human ( M-H) feedbacks. AI will be the biggest disruptor in the next 10 years and Corporates which do not imbibe this technology will be losing their position of dominance due to cost escalations and lack of efficiency.

1) What growth potential do you see for facilities management sector in India?

FM as a sector is getting more organised with big players entering the space. This is bringing in more processes and technology since more and more Corporates realise the importance of FM to their bottom line. FM contributes to almost 40 % of the business expenses and more and more focus is now being given to savings and cost reduction with acceptance of technology/ softwares. Organised FM players will grow @ 15-18 % per year in the next 5 years.

2) As an user/operator in Facility Management, what are the qualities you look for in your vendor/ supplier before choosing them for FM operations?

The qualities needed are the access to technology, willingness to innovate and provide alternatives and deep pockets to sustain the churn/ consolidation in FM space.

3) What impact will new technologies like Block chain, Artificial intelligence, Internet of Things and 3D printing have on the imminent future of Facilities Management in India?

The impact will be tremendous by changing the way we look at technology and learn from Machine to Human ( M-H) feedbacks. AI will be the biggest disruptor in the next 10 years and Corporates which do not imbibe this technology will be losing their position of dominance due to cost escalations and lack of efficiency.

4) How do facilities professionals move away from the mindset of an 'Administrative Support' function and be recognised as key critical resources for the enterprise ? What are your thoughts on this?

The change in this thought process is inevitable when the advantages of AI towards cost reduction and better efficiency is visible to Management. The savings will speak for themselves and better space management and provision of facility to employees will be a determining factor in retention of employees and increase in WOW factor.

5) Your views on The Economic Times “Facility Management Summit” and how important do you to feel is the need of organizing such summits?

A necessary step to align the industry to the need to accept AI and block chain as disruptors and allay the fears of job safety.